Organizational Assessment
for Service Delivery and Asset Management

Assessment Process

  1. Request the assessment tool
  2. All surveys completed
    (< 60 min per survey)
  3. Return surveys
  4. Assessment Report to client
    (< 45 days from survey submission)

Waypoint360 can assist with implementing any recommendations requested by the client.

Waypoint360 Assessment Process chart


Assessment Surveys

Current modules include, but are not limited to:

  • Administration
  • Communications
  • Community Development / Planning
  • Economic Development
  • Finance
  • Human Resources
  • Information Technology
  • Parks & Recreation
  • Public Safety
  • Public Utilities
  • Public Works

Assessment Overview

Casual meeting with diverse business teamLocal government staff are dedicated, educated, and experienced public servants who carry out their professional duties daily. Waypoint360’s team are also practiced public servants who have dedicated our careers to championing communities. That is why partnering with local staff is the best way for us to combine our experience with yours to identify areas that might benefit from further investigation and the implementation of best practices.

Efficiency up, cost downThis assessment tool is designed to be a time efficient and cost effective way to document and evaluate how your local government performs service delivery and manages assets. This information enables Waypoint360 to make recommendations in areas where it may be possible to achieve cost savings/avoidance, service delivery improvements, and other efficiencies.

The assessment can be conducted in three ways:

1. Written assessment
2. Online interviews
3. In-person interviews

Time our most precious resouceWe know you and your staff are busy and time is a precious resource. Providing remote assessments allows you flexibility to submit your information when it works best for you. We can always follow up with a phone call for clarification, if needed.

We have developed this tool because we know that every organization can be more efficient and effective with a little assistance, a different perspective, or an extra pair of hands. This process will have a positive organizational impact and, other than a minimal amount of staff time, there is no cost.

For a self-assessment, please contact

The highest performing organizations know that there is always room for improved success!